MS24465-10

I use the online ordering system and find it quite quick and intuitive and the shipping is very quick and easy to use. Keep up the great work.

I would not change a thing. You folks have always supplied me with what I needed if you have it in stock (nobody has everything). Delivery has always been good. I am glad you now have a store in Georgia since I live in FL. Makes things a lot easier and quicker than getting stuff from California. Keep up the good work. I have a few more things to order in the next few days too. Thanks.

I placed this order late at 4:15 over the phone, 15 minutes past the cut off time.(Which rarely happens) It was critical for us to get the sparkplugs as a customer had called me and scheduled to bring his plane in the next day to have all his plugs replaced. My sales agent said she would personally go and pull the product so it would ship that day, and she did what she said. She saved me the embarrassment of telling my customer I forgot to order his parts on time and making him reschedule a maintenance visit. I am thankful you have people like her who really care about the customer and want to put in the extra effort for customer service. In my aircraft maintenance business I purchase everything I can first from Military Fasteners before I go looking for other venders. I use Military Fasteners because of the great customer service, free shipping (which is one day ground), large selection on hardware and materials, and competitive prices. I am a loyal customer and I order 2-3+ times a week. Thank you for the great service that your people provide at Military Fasteners.

Very good process